Yes, our cookies are designed to be both tasty and nutritious. We use
wholesome ingredients and avoid artificial additives, ensuring you enjoy a
healthier snack option.

Our cookies are crafted with a unique blend of nostalgic and new flavors,
combining traditional baking techniques with innovative recipes. Each
cookie is made from high-quality, natural ingredients to ensure a delicious,
crunchy, and healthy treat.

We frequently offer promotions and discounts. Sign up for our newsletter
or follow us on social media to stay updated on our latest deals and
special offers.

Given the perishable nature of our products, we are unable to provide
refunds or accept returns once the product has been consumed. However,
if you encounter any genuine issues with your purchase, please reach out
to us with comprehensive details, including product images and the batch
number, to help us address your concerns effectively.

To stay informed about our new products, flavors, and special offers,
subscribe to our newsletter and follow us on social media.
Feel free to reach out to us if you have any other questions. Enjoy our
delicious, healthy, and unique cookies!

Tracking details are emailed to you once we ship your order; if you can't
find it in your inbox, please check your spam folder. Since The Cyprus is a
gourmet brand, we rely on third-party logistics companies for deliveries.
Please note that all delivery and tracking updates are managed by our
logistics partners, and we have limited control over their processes.
Occasionally, you may experience delays of 1-3 additional days. Our
support team will work diligently with the logistics provider to resolve any
delays on your behalf.

Sometimes, your payment goes through, but your order fails due to
communication delays or downtimes between your bank and ours, leading
to issues like incorrect deductions or double charges. When this happens,
the deducted amount will be refunded to your account within 5-7 working
days as the banks reconcile their statements. We appreciate your patience
during this process.

Cash on Delivery (COD) is available for orders above Rs. 1,500. However,
COD isn't an option if you're using Account Wallet credits. Additionally,
some products don't qualify for COD. To see if this is the issue, check your
cart and remove any ineligible items to enable COD for your purchase.

We apologize for the inconvenience you experienced. We will replace any
items damaged during transit. If any items are out of stock, we will issue a
refund. Please contact our WhatsApp Support with your order details, and
we will resolve the issue within 24 hours.